The Story

IKEA, the world’s largest furniture retailer, produces over 200,000 content assets globally through their in-house production agency, but needed a cost-efficient way to source content, at scale, and is market relevant at a regional level.

The Goal

IKEA partnered with Social Native to source organic content shared by their customers and connect it to their product range to provide a seamless shopping experience. IKEA has created a strong community on social called “IKEA At Mine” which calls for customers to share images of their IKEA products in their home.

Ikea UGC case study
Ikea UGC case study
Ikea UGC case study

User-generated content works across all aspects of the customer journey – all the way from inspiration down to filtering to actually deciding to buy. The main benefit is being able to connect our product range to UGC to provide a seamless and fluid shopping experience, so [customers] move down the funnel more naturally and easily.

Jason Black, Web Communications Manager, UK & Ireland at IKEA

The Results

When using user-generated content on social media, IKEA saw a 27% higher reach than with owned organic imagery. IKEA also achieved a 2.7x higher engagement with UGC on their homepage and a 3.54x higher conversion rate when a user interacted with UGC. Eight out of ten of their top-performing organic posts on social were sourced from UGC.

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Higher Reach on Social Platforms
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Higher Conversion Rate With UGC
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Higher Engagement With UGC

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